In addition to that problem, I’ve also encountered a multitude of other issues with this phone.  Many of which I thought I’d fixed with the firmware update.  Anyhow this is the list of issues:

• screen going black
• unable to make incoming or outgoing calls
• text messages received, but i do not receive any notification for (they just appear as a new message but there’s no popup saying “New Message Received”
• probably more that I don’t remember right now

I recall that since the firmware update, I’ve installed a few programs and changed some settings.  I have a feeling that this has to do with the settings that I changed.  I’ve had the software installed on my phone for quite a while and it has given me no problems.  The most recent app I’ve installed would be the Gmail app, but there’s no telling whether or not its the culprit.  I also changed the backlight settings, and added a few Internet accounts.   When I was in California, I changed the mobile networks from Fido to AT&T.  I changed it back a week ago when I got back and there was no problems.  I doubt the volume controls have anything to do with this.

I might end up doing a firmware reset.

To be specific, here are all the options that are included:

• Services information
  • Model information – what model your phone is (mine just says P1i)
  • Software information – PDA, phone, and Bluetooth software version, and CDA version
  • Hardware information – IMEI number
  • SIM locks – I’m guessing this tells you whether your phone is locked or unlocked (reasonable assumption)
  • Configuration – Speech codec rate, and GSM bands
• Services tests
  • Display – shows abunch of weird lines and colors to see if colors look right I guess
  • Camera – shows an image of the front and rear camera
  • Touchscreen – gives a blank drawing canvas to test the stylus
  • Illumination – screen brightness
  • LED’s – lights up the light near the phone charger port red and green
  • Keyboard – lets you type different keys and reads your input
  • Vibrator – vibrates the phone letting you know that function still works
  • Speakers – makes sounds with the front and rear speakers
  • Microphone – records sounds
  • FM radio – didn’t try this one, since I didn’t have my handsfree with me
  • Memory Stick – tells you if its attached
• Format internal disk – it is what it says

Accessing the Services Menu

1. Go to the Main Menu
2. Select Phone
3. Select Phone again.  Once you do this, it will show a blank space for typing a number
4. Turn the jog dial up once, then type a *
5. Turn the jog dial down twice, then type a *
6. Turn the jog dial down once, then type another *
7. The services menu will now open